Contact Us
Thank you for choosing Marketzori. We are committed to providing reliable customer service and a pleasant shopping experience. If you have any questions about our products, orders, shipping, returns, or refunds, please feel free to contact us.
Business Information
Brand Name: Marketzori
Legal Business Name: Guangzhou Dugui Trading Co., Ltd.
Registered Business Address:
Room 201, No. 1 Zhishan Lane, Lixiang Street, Jiancun, Yongning Subdistrict, Zengcheng District, Guangzhou, Guangdong Province, 511356, China
Postal Code: 511356
Official Website: https://marketzori.com
Customer Support
Email: service@marketzori.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
Order Assistance
For inquiries regarding an existing order, please provide your order number and a brief description of your concern.
Our customer support team can assist with order status, shipping information, product questions, order changes, cancellations, returns, refunds, and other related matters.
If you need additional information about a product before placing an order, please contact us with questions regarding available sizes, materials, finishes, colors, dimensions, quantities, product features, care instructions, intended uses, or other relevant specifications.
For decorative bowls and trays, we also recommend reviewing the individual product description before using an item for food, liquids, hot objects, or other purposes requiring specific material properties.
For candle holders and lanterns, customers should review the product information carefully and follow appropriate candle safety practices whenever an item is used with an open flame.
Product Assistance
Marketzori offers a selection of candle holders, decorative lanterns, decorative figures, seasonal accents, decorative bowls, trays, and related home décor accessories.
If you are unsure whether a product is suitable for a particular location or intended use, our customer support team can provide the available product information to help you make a more informed purchasing decision.
When contacting us about a product, please include the product name or a link to the relevant product page whenever possible.
Please note that product colors, textures, finishes, and surface details may appear slightly different depending on lighting conditions, photography, manufacturing variations, and individual display settings.
Product measurements may also have minor variations depending on the item and manufacturing process.
Returns and Refunds
Marketzori accepts eligible return requests submitted within 30 calendar days of delivery, in accordance with our Return & Refund Policy.
To request a return or refund, please contact our customer support team at service@marketzori.com with your order number and the reason for your request.
Our designated return destination is our company address in Yongning Subdistrict, Zengcheng District, Guangzhou, Guangdong Province, China, as listed in the Business Information section above.
Customers must contact our support team before shipping any returned products.
Once a return request has been reviewed and approved, we will provide return authorization and detailed shipping instructions.
Please do not send returned products without prior authorization, as unauthorized returns may result in processing delays or difficulty identifying the related order.
For further information regarding return eligibility, product condition requirements, return shipping costs, damaged or incorrect products, exchanges where applicable, and refund processing, please refer to our Return & Refund Policy.
Nothing in this section limits any statutory consumer rights that may apply under applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible after receiving the package.
When contacting our support team, please provide your order number, a brief description of the issue, and clear photographs of the product and packaging where appropriate.
This information helps us review the issue and determine the appropriate resolution.
Depending on the circumstances, available resolutions may include replacement, refund, or other assistance consistent with our store policies and applicable law.
Please retain the item and its packaging until our support team has reviewed your request, as additional information may be required.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist with eligible requests before an order enters processing or shipment.
Once an order has been processed, fulfilled, or shipped, we may not be able to modify or cancel it.
If an order can no longer be canceled, you may need to follow the applicable return process after delivery.
Any approved cancellation or refund will be handled in accordance with our store policies and the original payment method.
Shipping Assistance
If you have questions about shipping, delivery estimates, tracking information, or an order that has not arrived as expected, please contact our customer support team.
When contacting us regarding a shipment, please provide your order number so we can review the available order and tracking information.
Delivery times may vary depending on destination, carrier processing, customs procedures, weather conditions, holidays, and other circumstances outside our direct control.
For detailed information regarding available shipping methods, estimated delivery times, processing times, and other delivery-related terms, please refer to our Shipping Policy.
Our Commitment
At Marketzori, we value clear communication, dependable service, and customer satisfaction.
We strive to address customer inquiries promptly and provide a straightforward and reliable shopping experience.
Whether you have questions about our candle holders, lanterns, decorative figures, seasonal accents, decorative bowls, trays, or other home décor accessories, our team is here to assist you.
We aim to provide accurate product information, transparent store policies, and helpful customer support throughout your shopping experience.
Our goal is to make it easier for customers to understand our products, place orders with confidence, and receive appropriate assistance whenever questions arise before or after a purchase.
Thank you for visiting Marketzori. We look forward to assisting you and helping you discover thoughtfully selected decorative pieces for your tables, shelves, mantels, entryways, and everyday living spaces.