Shipping policy
Marketzori is operated by Guangzhou Dugui Trading Co., Ltd. We are committed to providing clear shipping information and reliable customer service.
This Shipping Policy explains how orders placed through https://marketzori.com are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing may include payment verification, order preparation, packaging, and arranging shipment with the appropriate carrier.
Once an order has been shipped, tracking information will be provided by email where available.
2. Shipping Destinations
We ship to selected international destinations.
Available shipping countries and regions are shown during checkout and may vary depending on the destination, product, and applicable shipping restrictions.
If shipping is unavailable to a particular location, checkout may not be available for that delivery address.
3. Estimated Delivery Time
Orders are typically delivered within 7–15 business days after shipment.
This does not include the 1–3 business days required for order processing.
The total estimated time from payment confirmation to delivery is generally 8–18 business days.
Delivery may take longer because of customs procedures, carrier delays, weather conditions, public holidays, local delivery restrictions, or other circumstances outside our reasonable control.
Estimated delivery times are provided for reference and do not guarantee delivery on a specific date.
4. Shipping Fees
Marketzori offers standard shipping at $12.99 USD for orders below $39.99 USD.
Free standard shipping is available for orders of $39.99 USD or more.
Shipping eligibility is calculated based on the order subtotal before applicable taxes or other charges unless otherwise indicated during checkout.
Applicable shipping fees are displayed before payment is completed.
5. Taxes and Customs Duties
Applicable taxes collected by Marketzori, if any, will be shown during checkout.
International shipments may be subject to customs duties, import taxes, or other charges imposed by authorities in the destination country.
Charges not collected or prepaid by Marketzori may be payable by the recipient in accordance with applicable local laws.
6. Order Tracking
Tracking information will be provided by email after shipment where available.
Please allow some time for the carrier to update tracking information after shipment.
Tracking updates may occasionally be delayed during international transportation, carrier processing, or customs clearance.
If you need assistance with tracking, please contact service@marketzori.com and include your order number.
7. Shipping Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact service@marketzori.com as soon as possible.
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
If a package cannot be delivered because of incorrect or incomplete information provided by the customer, our support team will review the available options.
8. Lost, Damaged, or Delayed Packages
If your package is significantly delayed, lost, or damaged during transportation, please contact service@marketzori.com with your order number and relevant details.
For damaged shipments, photographs of the package and affected product may help us review the issue.
Where necessary, we may contact the shipping carrier to investigate the shipment.
For confirmed lost or damaged orders, Marketzori will provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
Nothing in this policy limits applicable statutory rights relating to damaged products, failed delivery, or undelivered orders.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible return requests may be submitted within 30 calendar days of delivery.
Customers must contact service@marketzori.com before returning a product to obtain return authorization and shipping instructions.
Once an eligible returned product is received, we aim to inspect it and notify the customer of the refund decision within 3–5 business days.
Approved refunds will be issued to the original payment method within 5–10 business days after approval. Additional processing time may be required by banks or payment providers.
10. Contact Us
If you have questions about shipping, order processing, delivery estimates, tracking, or delivery issues, please contact us.
Email: service@marketzori.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days, excluding weekends and public holidays.